Make Your Fulfillment Personal

We believe that making your shipping and fulfillment activities personal is a major opportunity to provide value to your customers and to your organization.  While the lure of using technology to automate everything seems to win the news headlines, the opportunity to miss out on methods to improve your processes, optimize shipping channels and understand… Read more »

Choosing the Right Fulfillment Warehouse Provider is about People

Recently, Bloomberg posted an article about the selection process for choosing a fulfillment partner. While we agree with much of what is documented in the slideshow/article, we think they really missed a key decision-making criterion we hear from our clients at PMA Fulfillment – it is all about the people. A few months ago, we… Read more »

Fulfillment Warehouse Provides Returns with Variable Cost Model

We recently reviewed a client’s account that had engaged us to outsource their fulfillment warehouse activities.  The overall review was a great chance for us to tune their program and make sure we were delivering on the promises we made to their organization.  This annual review of their shipping volumes and expenses demonstrated the dramatic… Read more »

The Challenges of Integrating E-commerce Orders into Fulfillment Operations

The volume of products and services sold via websites and online marketplaces is growing dramatically. While it may seem like this has been around for a long time, the U.S. economy only just passed the 10% mark for sales happening online.  The online sales growth is anticipated to accelerate which will increase challenges for every… Read more »

Arizona’s Fulfillment Businesses are Positioned for Growth

The strength of an industry is typically determined by many external factors. The pending Trans-Pacific Trade Partnership opens up trading to countries in the Pacific Rim that likely will have an influence on Arizona fulfillment companies. A recent article by Robert Robb in the Arizona Republic provides some excellent context for the impact of free… Read more »

Simple Fulfillment Pricing is a Must

The evaluation of your costs for your fulfillment activities is extremely important when evaluating your overall operational performance.  As the old adage goes, “You can’t manage what you don’t measure.” Whether you are doing your fulfillment internally or with an outsourced third party (3PL) fulfillment provider, understanding your costs in a very simple form is… Read more »

Improve Your Shipment Quality

Part of your client’s overall product experience is when your product arrives at their home, office, warehouse or distribution facility. Any misstep can cost you in money, reputation and referrals. Many of the prospects we talk to have experienced very expensive mistakes and even lost customers because of fulfillment and shipping mistakes. How do you… Read more »

Data Integration Benefits with a Fulfillment Partner

Creating a seamless operation with outsourced partners is critical to your long-term success. The opportunity to integrate data systems with a quality third-party warehouse and shipping company may be the determining factor in realizing anticipated service level improvements and expense reductions. The good news is that this may not be nearly as complicated as you… Read more »

The Complexity of Kitted Shipments

  The level of complexity with shipping and warehousing activities goes up dramatically when there is a requirement to bring together multiple items from different locations or manufacturers into a single package shipping. In the logistics world this is referred to as “kitting” of items and we wanted to explore the special nature of managing… Read more »